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Great hotel, comfortable and clean.

Poorly trained staff, faulty fire alarm going of in a room that was not even occupied took one hour to turn the noise off. When reported and complained about sleep being disturbed and unable to go back to sleep was dismissed yet they are ment to have a good quality night's sleep scheme in place but refused to honor that the unlimited 10.99 breakfast is definitely not worth it at all over cooked stay well clear find a different hotel don't waste ur money also the build that has room 301/309 as you open main door the door door inside is not structure safe massive gaps unsafe needs a safety inspection doing by local council i took a video of the safety of this place

We’ve been here a couple of times but are ling term regular Premier Inn customers. The last time we stayed here it was great but this time was anything but. The room we were allocated(101)absolutely stunk of fresh cigarette smoke. You could smell it from the stairs. If you stayed in room 101 around 16th/17th of September, i sincerely hope that Premier Inns slaps you with a massive clean up and compensation claim. You could also do to learn what the term “no smoking” means We were moved to another room which was ok but the tv didn’t work and we had only on towel. The breakfast was disappointing too but to be fair, Premier Inns are deliberately reducing the quality of their breakfasts now whilst expecting us to pay more. It’s not just this hotel. The only good thing was the reception staff who were excellent. We won’t be returning.

My stay was very good : staff, room clean and tidy, comfy bed, breakfast hot and plenty of choice. Can't think of any problems, Highly recommended. Thanks.

Family trip to spread Mother's Ashes, everything OK Malt house was good atmosphere and the family has done this stay for the cremation. Couple of issues, ordered accessibility room so I could have a bath and be able to get in and out on my own. Got in the bath, but plug was missing the "O ring" so bath failed to hold water. I had to have a laid down shower. An additional point was that breakfast was only warm even though I tried to get food that was directly under the heater lights, it was the same last time and did not complain as it spoils the day for the family.

Premier Inn gets it right. Everything in place for a restful night - comfy beds, blackout curtains, good soundproofing and guests encouraged to be quiet and mindful of other guests. All in all, always a good place to stay and good value too.